CCMA Dispute
Resolution Process
Provided by the Commission for Conciliation, Mediation and Arbitration (CCMA)
Step 1: If you have a labour problem, it is
very important that you take steps immediately. In the case of an unfair dismissal dispute, you have only 30 days from the date on which the dispute arose to open a case. With
discrimination cases, you have six months.
Step 2: If you have decided to lodge a dispute, you need to complete a CCMA case referral form, also known as a LRA
Form 7.11. These forms are available from the CCMA offices, DOL offices and the CCMA website. (http://www.ccma.org.za).
Step 3:
Once you have completed the form, you need to ensure that a copy is delivered to the other party. You must be able to prove that they received a copy. Acceptable methods
include faxing a copy (keep the fax transmission slip), sending it by registered mail (keep the postal receipt), send it by courier (keep proof) or deliver in person (ask the
person receiving it to sign for it).
Step 4: You do not need to bring the referral form to the CCMA in person. You may also fax the form or post it. Make sure
that a copy of the proof that the form had been served on the other party is also enclosed.
Step 5: The CCMA will inform both parties as to the date, time and
venue of the first hearing.
Step 6: Usually the first meeting is called a conciliation hearing. Only the parties, trade union or employer organisation
representatives (if a party to the dispute is a member) and the CCMA Commissioner will attend. The purpose of the hearing is to reach an agreement acceptable to both parties.
Legal representation is not allowed.
Step 7: If no agreement is reached, the Commissioner will issue a certificate to that effect. Depending on the nature of the
dispute, the case may be referred to the CCMA arbitration or the Labour Court as a further step.
Step 8: In order to have an arbitration hearing, you have to
complete a request for arbitration form, also called a LRA Form 7.13. A copy must be served on the other party (same as in step 3). Arbitration should be applied for within three
months from the date on which the Commissioner issued the certificate.
Step 9: Arbitration is a more formal process and evidence, including witnesses and
documents, may be necessary to prove your case. Parties may cross -examine each other. Legal representation may be allowed. The commissioner will make a final and binding
decision, called an arbitration award, within 14 days.
Step 10: If a party does not comply with the arbitration award, it may be made and order of the Labour
Court.
For Further Information, Please See:
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CCMA Representation 
